Lesson 1: IT Service Management (ITSM) Fundamentals

Lesson 2: Managing IT Infrastructure and Cloud Operations

Lesson 3: IT Operations & Service Desk Management

Lesson 4: IT Project Management Methodologies (Waterfall & Agile)

Lesson 5: Software Development Life Cycle (SDLC) Management

Lesson 6: IT Change, Configuration, and Release Management

Lesson 7: Cybersecurity Operations and Incident Response

Lesson 8: Data Management, Storage, and Backup Strategies

Lesson 9: Fostering IT Innovation and Digital Transformation Initiatives

Lesson 10: Optimizing IT Organizational Structure

ASSIGNMENT 2

ASSESSMENT 2

Lesson 1: IT Financial Management & Value Realization

Lesson 2: IT Vendor & Supplier Relationship Management

Lesson 3: Advanced Cloud Strategy & Governance

Lesson 4: IT Risk Management & Business Continuity Planning (BCP)

Lesson 5: Data Analytics & Business Intelligence for IT Leaders

Lesson 6: Emerging Technologies: Assessment & Adoption

Lesson 7: IT Talent Management & Workforce Planning

Lesson 8: IT Service Portfolio & Demand Management

Lesson 9: IT Compliance, Audit & Assurance

ASSIGNMENT 3

FINAL ASSESSMENT